Tools and techniques to maximize results from your Total Quality drive

Total Quality means the relentless pursuit of excellence. Part 3 of The Total Quality Portfolio describes in detail how to keep up the momentum, and expand and fine-tune your Total Quality program.

Use the Briefing Papers presented here to discover how to build a cycle of continuous Quality improvement.

How to build on established employee commitment
People - as well as business processes - lie at the heart of any profitable Total Quality initiative. Find out:

• How employee empowerment and Quality Improvement Teams allow you to "flatten" your organizational structure and shorten lines of reporting dramatically.
• How to tie pay and rewards to Quality performance, without undermining teamwork.
• How to guarantee improvement by increasing the flow of information to employees.
• How to use the Total Quality model to accelerate the process of change company-wide.

How to measure and improve key Quality Performance criteria
Continuous improvement means constantly setting ever more demanding Quality targets and achieving them. Here in Part 3 you will learn:

• How to establish where you stand in your Total Quality implementation process, and how much further you can go. Use the Quality Improvement matrix developed by Quality specialists from Shell Netherlands. It covers 11 elements and 10 steps to excellence, which can be applied in any manufacturing or service environment.
• How to use competitive benchmarking and analysis techniques to share in the success of world-class companies.
• How to get more accurate information from staff on the processes and practices that drive Continuous Improvement.

How to use Total Quality to take your company into the "fast lane"
Total Quality is the perfect springboard for any program of company change and transformation. It offers a ready-made structure into which you can fit a wide range of improvement projects. Find out:

• How to use an established Quality framework to transform your company in the face of critical competitive pressure.
• How to build on ISO 9000 and identify new Quality peaks to climb - then climb them.
• How to exceed customer expectations to build outstanding products and services.
• How to turn improved Quality into increased profits.
• How to communicate the Quality message to the media and opinion-formers to build an expectation of Quality.
• How to develop better products in less time:
  • using "Core Teams" to accelerate product development.
  • using concurrency techniques to mesh the design and production functions – and involve the customer.
  • using the Phase Review process.

Detailed Briefing Papers explain all these Quality techniques.

For any organization which has laid the groundwork for Total Quality, Continuous Quality Improvement is a goldmine of ideas, goals and high-performance Quality Tools. Use it to build on your success.