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The Total Quality
Portfolio

Part 1:
The Total Quality Handbook

Part 1
The experience of the world's top consultants in a set of 17 unique Briefing papers

Use Total Quality to build growth and profits
Whether you're considering Total Quality - or have begun to make it happen - use The Handbook to build a Quality strategy that makes your business grow and prosper. Use it to ensure your company is one of the "Quality Winners".

 

 

Grasp the basics of a successful Quality program

  • Learn to win and retain managers' commitment.
  • Set clear objectives for your Quality program.
  • Find out when and where to use consultants.
  • Use the Quality Framework to plan your training.
  • Get answers to "detail questions": When should we form Quality Improvement Teams? Who should be in them? What should their goals be? Learn how ISO 9000 fits into Total Quality

The 17 Briefing Papers in The Handbook include:

* Understand Quality * Beat the Barriers * 5 Basics for Success * Assess Your Company * Key Rules for Quality * Measure the Payoff from Improved Customer Service * Must Quality Cost Money? * ISO 9000 and Quality * Match Quality to Customer Expectations * Quality in the Service Sector * The Role of Top Managers.

Expert writers include:

* McKinsey & Co. * Rath & Strong * American Productivity & Quality Center * Crosby Associates * British Deming Association * Juran Institute * Arthur D. Little * A.T. Kearney * British Standards Institution * EFQM.
Get their expertise for less than the cost of commissioning just one consultancy report.

Start putting Total Quality to work

  • Use the Strategic Response Matrix to build Total Quality principles into your corporate strategy.
  • Use the Quality Measurement tools to "fix" your position now and measure improvement.
  • Side-step the most common barriers to Total Quality.
  • Anticipate problems and put in place measures to * cut lead-times and rework * control business processes * build teams * empower staff * create enthusiasm, commitment and a Quality culture.

 

Part 1: The Cost of Quality Audit

Part 1
Identify 98 different categories of cost associated with Non-Quality

Identify the hidden costs of Non-Quality
This is a ready-to-run company Self-Assessment tool which shows you exactly how and where to improve Quality. It sets out a 14-step approach to running your own audit, with examples and user's guide. Measure the hidden costs in any process or department, and assess costs across the whole business. The audit should be run at regular intervals to highlight areas for improvement, set targets and measure results.

Running a regular Cost of Quality audit will:

  • Focus managers and staff on the way the firm does business and treats its customers.
  • Identify profit opportunities.
  • Focus on cross-functional business processes.
  • Improve customer satisfaction/retention levels.
  • Prioritize future projects and clarify strategy decisions.
  • Cut new product/service development times.

What is Cost of Quality?
Cost of Quality includes the direct and indirect costs of everything your company does wrong, late, too often, or when it's not necessary. It is the money your company wastes. Run this audit and expect to find your Cost of Quality a shocking 15%-30% of your annual turnover!

 

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Download full printable version of The Total Quality Portfolio information pack here