Best practice case studies from 32 world class companies

You receive this extra set of Total Quality case studies (worth US$ 195) absolutely free of charge when you order the complete Total Quality Portfolio.

Total Quality in Action is yours to keep – even if you decide to return the Portfolio under our absolute guarantee of satisfaction.

The 32 targeted case studies presented here will help you compare your business and its processes with other best practice companies around the world.

Learn how other firms got into Total Quality... and the approach they chose
Lifeline Systems, ICL and Avis all introduced Quality in very different ways. Find out, first-hand, the advantages and disadvantages and pick the route best-suited to your organization.

Compare the barriers to Quality others have met... and the solutions they found

• See how Philips overcame problems with its organizational structure to achieve world class results with its Total Quality program.
• Consider the problems of Hilton International in "managing diversity" – building Quality across a range of services.
• Find out how management "firefighting" stimulated - and obstructed - Total Quality at Craigavon Engineering.

Watch how others have moved from limited objectives to target Continuous Quality Improvement

• Robert Galvin, Chairman of Motorola, describes how his company moved from winning the Baldrige Award to set itself the objective of perfection - and made that target believable.
• Problem-solving teams at Howe Furniture cut scrap and rework by 74% in 6 months.
• Their success led to the creation of process teams whose members included vendors and customers.

Read how best practice companies have targeted problems we all face... and examine their results.

• How University Microfilms discovered that, in one 150-day cycle, value was being added to the product for just 132 minutes -and what they did about it.
• How Dow Corning moved from ISO 9000 certification to build a Quality system that cut customer complaints by 35% in 5 years.
• How Caterpillar saved over $1 million in inventory costs while improving customer service, lead times and delivery schedules.