The Portfolio of Business & Management Audits is a two-part program. Part 1 is a Manual that guides you through the process of running an audit. Part 2 contains the audits - ready for use now.

First the Manual. The Company AuditGuide is the essential starting point for you (or your self-assessment team - if you delegate the running of these business audits). It explains:

• Who should lead the project and who you should include on your audit team
• What interview, assessment and audit techniques to use
• How to brief the rest of your staff
• How to get clear, unbiased assessment results
• How long each audit will take and how often to run them
• How to present, assess, interpret and compare the results of the audits
• How to move on to develop a compelling action-plan based on these results

Identify and exploit improvement 'trigger points'

Second, the audits themselves. The 12 self-assessment audits cover a range of key departments and business processes - both strategic and front-line.

Each audit tells you exactly what you should be looking for and what you can expect to find. And each audit sets out a detailed framework designed to give you an objective measure of how you are performing in each area. It also explains how to customize your questions to suit your organization, evaluate the results and use them to develop a comprehensive improvement program.

Using The Portfolio of Business & Management Audits

1. If you've identified a particular problem - like customer satisfaction levels, resistance to a Total Quality drive, or the leadership skills of senior managers...

...turn to the relevant audit for a proven set of tools for evaluating that area of your business, measuring where you are now, deciding new goals, and implementing an action-plan to get you there fast. They're ready to use and easy to apply.

2. When competitive pressures, costs, profit performance or other indicators force you to seek a quantum improvement in performance company-wide...

...turn to The Portfolio for a full array of techniques (and detailed user guidelines) to help you 'X-ray' your entire organization and focus on those areas than can deliver the greatest improvement.

For each area covered by The Portfolio, you will find practical guidelines to help you:

• grasp the full range of risks and opportunities that your company faces.
• measure key performance variables and establish challenging performance improvement targets.
• win agreement, support and commitment for these new targets.
• put in place a realistic strategy to achieve those targets and deliver breakthrough results.
• measure and reward improvement at regular intervals.