Any organization can run this 14-step Self-Assessment Audit to show objectively the real cost of doing things wrong, late or too often! It will work equally well whether your company uses and applies Total Quality principles and practices or not.

Detailed user guidelines plus all the audit forms and questionnaires you need...

The audit includes sections on:

• choosing the audit team
• how to conduct an audit
• how to define and map key business processes
• how to interview staff
• calculating costs and determining their cause
• preparing the report
• sharing the audit findings
• developing an audit-improvement cycle

The audit includes sample self-assessment forms, survey sheets, cost allocation forms and cost analysis checklists so you can get started right away. Overall it will:

• help focus managers and staff on the way your company does business and treats customers.
• stimulate interest in quality improvement.
• pinpoint the core business processes that offer most room for improvement.
• describe Quality problems in monetary terms - useful for future planning and decision-making.
• provide an index of your effectiveness in getting tasks/processes done 'right first time'.
• dramatically reduce waste, delays, mistakes (and the costs associated with them).
• increase customer satisfaction levels and improve customer retention levels.
• help to prioritise future improvement projects and clarify future business strategy decisions.
• stimulate competitiveness and innovation, and reduce product/service development times.
• increase profitability - often in a few months.

The Cost of Quality Audit ~ 72 pages ~ The American Productivity and Quality Center

Productivity improvement is increasingly recognised in the service sector - as well as in the manufacturing sector - as the key to performance improvement. This audit outlines why and how managers should carry out productivity assessments. It provides a set of business tools to help define the scope of the audit, the steps to be taken, and the types of situations where an audit may be used.

In practice, once the overall consistency of operations objectives and corporate strategy has been assessed, a productivity audit can be applied to any department or key business process within your company.

Use the audit to find out:

• the 6 essential steps to a full productivity audit
• how to use Value Chain and Business Process Analysis in an internal productivity audit
• how to put your productivity audit in a strategic context
• 7 objective data sources which your audit team can use
• how to set and assess group/department objectives within the audit.

The Productivity Audit will help your company create consistent productivity measures right across your firm. Use it on a regular basis to plot progress in each department or business process.

The Productivity Audit ~ 48 pages ~ Andersen Consulting